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Document Assessment & Optimization Study

New Challenges & Opportunities for the Office Equipment Market

Publication Date: December 2007
Service: Network Document Solutions


In 2004, InfoTrends conducted several surveys on Document Tracking/Document Assessment and revealed some staggering statistics on what people are potentially spending on their office documents. For instance, it was concluded that companies spend between 2% and 3% of their annual revenues on documents and document-related issues. In addition, many of these companies cannot account for all their spending. Less than half did not know about document assessment and optimization solutions but were very interested in finding out more about them.

There are many solutions available on the market today, ranging from applications that enable organizations to perform these assessment services to completely managed services by third-party vendors. Many vendors are evangelizing the cost savings of document assessment services and document optimization tools, but it has been difficult to size what companies are actually saving from an industry perspective.

This report will discuss the types of companies that are utilizing these tools, uncover how companies are spending and saving on hardcopy documents when performing these assessment services, understand who is being affected by the recommendations of vendors or dealers, and determine if customers are truly satisfied with their results and investments.

Project Objectives

This study is designed to help manufacturers and distributors of office copying and printing equipment understand the role and prospect of document assessment and print optimization services and software. Some of the unknowns that were uncovered during this research study include:

  • Understanding customer adoption rates for cost optimization solutions
  • Evaluating the goals and initiatives that customers want in a document assessment
  • Determining who is influencing these decisions
  • Considering the market players that are being affected by these types of solutions
  • Discussing the types of solutions that are penetrating the office equipment market
  • Determining which products are being removed and what are they being replaced with
  • Evaluating how customers’ printing and copying habits have changed and whether they are more or less productive
  • Determining how much customers are saving based on their document assessment solution
  • Understanding customers’ satisfaction with their results and their investments

As part of this report, InfoTrends is also providing a dedicated market estimate and forecast for the document assessment solutions market.

Project Deliverables

InfoTrends will conduct extensive analysis of the desk research, personal interviews, and structured survey to develop a comprehensive understanding of the opportunities and issues for print cost optimization and management solutions. Clients will receive a combination of reports, presentation materials, and research data for senior management, product managers and planners, and sales and marketing executives. The material will include:

  • An executive summary that addresses key issues, findings, and overall recommendations
  • A PowerPoint style report with text, charts, and graphs addressing the objectives of the study
  • A set of presentation-style overheads for internal communication of the research results
  • Market forecast with tables, charts, and assumptions
  • A Web-based presentation on the general findings and recommendations

Getting Started

For more information on the study or to sign up as a participant, contact Alison Hipp at +1 781 616-2100, ext. 126 or via e-mail at


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