Come hear InfoTrends Speak at BTA East's fourth-annual district event, Grand Slam 2011. Educational sessions led by industry leaders will provide insight and strategies that can help office technology dealerships reach new heights. Dealers will participate in networking events that will allow them to connect with their peers. In addition, there will be time to visit with more than 25 exhibiting sponsors. To wrap up the event, attendees will travel to Yankee Stadium to see the Boston Red Sox take on the New York Yankees from the vantage point of the stadium's largest private suite.

Jon Reardon Group Director Office Document Technology & Services Group

Randy Dazo Director Solutions & Services

Moving Beyond MPS
September 23, 2011

State of the Office Document Technology Industry & Looking Beyond Print with Managed Services

The North American office document technology industry remains in a constant state of change — driven by factors such as the economy, managed services, social networks, the cloud and mobility. In the first portion of this two-part session, Reardon will examine the issues that are shaping our industry to provide a high-level review of current market conditions, as well as an outlook on future opportunities from a hardware, supplies, and software and services perspective.

Many organizations are beginning to deploy strategies that look beyond managing print as part of their professional services offerings to extend their reach and deepen customer relationships. Advanced software solutions, IT/cloud services, business process outsourcing and even traditional production and mail room services are being entertained as part of an organization's managed services offering. In the second portion of this session, Dazo will look at how some OEMs and different channels are positioning their organizations for future expansion to move to a more holistic services engagement with their customers and what is necessitating this need to move beyond just print.