Come Hear Us Speak!


DOCUMENT Strategy Forum
 

Where?

 

When?

Hyatt Regency
Greenwich, CT

May 13-15, 2014

DOCUMENT Strategy Forum offers an unparalleled conference program that truly addresses the document strategy for enterprises. Co-located with Connect-IT and the Business Forms Management Association (BFMA) Annual Conference, attendees are given the freedom to customize their individual learning experience by choosing from nine tracks and more than 80 sessions over a three-day period.

Sessions will range from intense 2-hour Power Sessions and Case Studies to hour-long Panel Discussions and Roundtables all geared to providing customer communication professionals like you, with tactical and mission-critical strategies and solutions to enhance their organizations' overall ease of doing business.


May 13, 2014

POWER SESSION: Parts I & II

(Part I) 11:00 AM 11:50 AM

Building a Communications Strategy for a Seamless Customer Experience: How to Connect
the Dots

You are juggling the challenges of communicating with customers through more channels, ensuring a seamless customer experience and developing deeper customer insights with limited resources. So, how do you make sure you don't drop the ball? This power session will review how the changing customer communications landscape will test your traditional processes, examine how you can address the challenges when developing a contemporary communications strategy and highlight what to look for when selecting the right technology to address these needs.

(Part II) 12:00 PM 12:50 PM

Building a Communications Strategy for a Seamless Customer Experience: How to Connect
the Dots

This Power Session continues with Ms. Pieruccini leading an intensive discussion on how the changing customer communications landscape will test your traditional processes, how you can address the challenges when developing a contemporary communications strategy and what to look for when selecting the right technology to address these needs.