Come Hear Us Speak!

DOCUMENT Strategy Forum




Hyatt Regency
Greenwich, CT

May 12-14, 2015

No matter what you call it—Content Strategy, Document Strategy or Information Management Strategy—your business success is directly tied to next-generation content strategies that meet your business goals, deliver superior customer experiences and make you work better as an organization.

This conference offers seven dedicated tracks that follow the key content strategy life cycle phases and maps them against the key functional roles within the organization, such as Strategy, Governance, Process, and Technology.

May 13, 2015

12:00 PM – 12:50 PM

The Customer Journey Landscape: The Customer Communications Management Continuum

This presentation will review the latest market research, discuss key trends and developments for each stage of the customer communication journey and provide implementation best practices that help enterprises advance the way they engage with their customers.

Learning Objectives:

  • Optimizing the customer experience across all touch points tops the priority list for customer communication professionals.

  • Centralizing communications is essential for effective analytics and customer engagement.

  • Maturity modeling and operational assessments can help organizations identify gaps and prioritize customer communications management-related investments.

We invite you to attend as our VIP guest and SAVE up to $400 on the Conference or
receive a FREE Exhibit Hall Pass! (a $50 value)  Register here.