Come Hear Us Speak!


Xplor at Graph Expo Breakfast Panel  

When?

Where?

September 27, 2016

Room: N310 E&F
Orange County Convention Center
Orlando, FL


Customer Experience: A Critical Factor for Achieving Success

Join Xplor at Graph Expo for a breakfast session moderated by Matt Swain of InfoTrends. This panel will focus on the importance of the customer experience as well as understanding customer expectations. Panelists share insights of their efforts to create the perfect customer experience.

 

Matt Swain
Senior Director of Customer Communications and Document Outsourcing Consulting Services, InfoTrends

7:30 am - 10:00 am

Customer Experience: A Critical Factor for Achieving Success

The concept of providing a superior customer experience has emerged as a critical success factor for companies. It is about meeting, and ideally exceeding, the expectations of your customer.

The fact is that price/cost leadership is no longer sustainable for customer retention. This shifts the focus of companies to deliver superior customer experiences. Along with developing various integration and automation tools to organize customer information better, how can companies drive customer perception, satisfaction and customer loyalty?

With advancements in technology and changes in human behavior, is offering a superior customer experience a moving target?

This complimentary keynote panel and breakfast session is limited to 200 attendees*. Courtesy of Xplor's sponsors, registration includes:

- A networking opportunity at the breakfast buffet

- An exciting panel discussion with audience participation

- A complimentary Graph Expo exhibit hall pass

*If Xplor reaches their capacity, they reserve the right to limit the number of attendees from one company to two individuals on a first registered basis.