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Service Expansion Opportunities for Document Outsourcing

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For more information, join Matt Swain, Associate Director, Document Outsourcing, as he discusses the project objectives, scope, and key highlights.


  • North America (U.S., Canada)
  • Europe (France, Germany, U.K.)


As companies increase business process automation and leverage data to drive decision making and customer communications, the relevance of existing outsourcing contracts is declining. Growing demand for digital services that support multi-channel communications and enable a mobile knowledge work force is leaving enterprise accounts at a loss due to lack the talent, technology, and time to implement and manage these systems. Savvy and forward-thinking document outsourcing providers are in a unique position to help customers transition to more effective communication platforms. This study identifies emerging services opportunities and offers a road map for document outsourcing providers to build new businesses around them.

Project Objectives

  • Identify emerging services opportunities beyond traditional document outsourcing
  • Determine the propensity to outsource and estimate the range of contract values by source category
  • Size and forecast the growth potential by service category and geographic region
  • Determine the critical staffing and technology requirements for competitive differentiation
  • Identify decision-makers and assess customer requirements and concerns in key vertical industries
  • Discuss bundling and marketing strategies

Project Deliverables

  • Executive Summary addressing key issues, findings, and overall recommendations
  • Detailed written report with text, charts, and graphs addressing the objectives of the study
  • PowerPoint slides containing all survey charts
  • Market sizing and five-year forecast
  • Cross tabulations of the survey results for additional analysis of key questions and market segmentation (e.g., vertical markets, regions, company size, service usage)

Getting Started

For more information on the study, contact Scott Phinney at +1 781 616 2123 or via
e-mail at


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