Introduction

Advances in technology, evolving consumer behavior, and rising cost of postage are driving change in mail delivery preferences. Our research shows that about 11% of consumer bills and statements are delivered exclusively through electronic means in the United States, with that percentage growing to 22% by 2014. For over 60% of consumers, the need to remember multiple usernames and passwords discourages them from going paperless. Bill consolidators and bank bill pay sites have attempted to solve this problem, but have yet to influence a significant increase in consumer attention.

Recent entrants into the secure digital mailbox services market–sometimes referred to as digital mail, digital postal mail, digital post services, or digital delivery services–are combining bill and statement delivery with delivery of all types of mail to a secure electronic location. Additional capabilities include bill payment, couponing, organizational tools, content uploading, and digital archives. While these entrants are enjoying a head start on the competition, it is clear that there will continue to be new entrants. This study aims to identify the opportunity for secure digital mailbox services in the U.S. and will include a growth projection through 2015.

Project Objectives

This study provides answers to questions surrounding the secure digital mailbox services market from the perspective of:

• Consumers
• Billers
• Print and Marketing Service Providers
• Vendors
• Corporate Enterprises

Primary objectives include:

• Current state analysis on secure digital mailbox services
• Review of the key players in the United States and insight from abroad
• Market sizing and forecast
• Scenario planning and strategy recommendations
  

Analysis & Project Deliverables

InfoTrends’ professional staff performed an extensive analysis of the research to develop an understanding of the opportunities and issues surrounding secure digital mailbox services in the United States.

Subscribers will receive:

• Executive Summary addressing key issues, findings, and overall recommendations 
• Detailed written report with text, charts, and graphs addressing the objectives
  of the study
• PowerPoint slides containing all survey charts
• Market sizing and five year forecast of the U.S secure digital mailbox services market
• Cross-tabulations of the survey results for additional analysis of key questions and
  market segments
• Webinar presentation (optional)
• On-site presentation (optional)
  

Getting Started

For more information on the study, contact Jennifer Skerrett at +1 781 616 2111 or via
e-mail at jennifer_skerrett@infotrends.com.