Publication Date: December 2010

Introduction

Regardless of your industry, or geographic location, the transaction document output market is undergoing significant change. The 2009 USPS Annual Report showed that first class mail volume in the United States dropped 8.65% between 2008 and 2009 – a segment that is heavily affected by transaction mail. Canada Post’s 2009 Annual Report showed a 4.2% decline in transaction mail volume in the same period. At the same time, InfoTrends research indicates that consumers are planning to increase the number of bills they receive online. The erosion of transaction mail volume represents a fundamental change in how companies view the transaction document, and how consumers prefer to communicate with their providers.

This market shift provides new opportunities for technology vendors, as well as providers of software enablers such as document & content management and electronic presentment. It also offers a tremendous opportunity for print service providers in the document outsourcing arena to assist customers in migrating to more productive and efficient operational strategies relative to transactional data flow. For corporations, shifting from printed pieces to electronic bill presentment and payment options can save the company time and money; however, with new opportunities come new challenges. The key to success is understanding customer requirements and behaviors to implement the most effective balance of printed and electronic bill presentment and payment strategies – while also considering the marketing opportunity associated with each delivery channel.

Whether you are from the vendor, service provider, or corporate side of the market, this study will provide you with the insight you need to move forward with a calculated approach to electronic bill presentment and payment.

Project Objectives

This study provides answers to questions surrounding the electronic bill presentment and payment market from the perspective of consumers, transaction document outsourcing service providers, vendors, and corporate enterprises. Primary objectives included a market sizing exercise to determine the current state of electronic bill presentment in North America as well as a five year outlook on its growth and impact to the transaction print market; a better understanding of key players in the electronic bill presentment and payment space; an evaluation of consumers’ comfort with electronic delivery and payment and the associated reasoning; and an evaluation of billers’ strategies relative to electronic presentment and payment.

Analysis & Project Deliverables

InfoTrends’ professional staff performed an extensive analysis of the desk research, one-on-one interviews, and structured Web surveys to develop an understanding of the opportunities and issues surrounding EBPP. Subscribers will receive a combination of documents, including a report; PowerPoint slides; and research data for senior managers, product managers/planners, and sales/marketing executives. The materials will include:

•  An Executive Summary that addresses key issues, findings, and overall recommendations
•  A detailed written report with text, charts, and graphs addressing the objectives of the study
•  PowerPoint slides containing all survey charts
•  Market sizing and forecast that will cover a five year view of the North American transaction print and electronic presentment markets (only available to subscribers of option #2)
•  Extensive data books with cross-tabulations of the survey results for additional analysis of key questions and market segments (only available to subscribers of option #2)
•  An optional webinar presentation
•  An optional on-site presentation

Getting Started

For more information on the study, contact Jennifer Skerrett at +1 781 616 2100 ext. 111 or via e-mail at jennifer_skerrett@infotrends.com.