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InfoTrends Expects Digital Mailbox Services to Deliver 2 Billion Paperless Transaction Documents to Consumers in 2015

(Weymouth, MA) December 6, 2011...InfoTrends is pleased to announce the completion of a vital study in the digital mailbox services channel. The Emergence of Digital Mailbox Services: Moving Beyond Online Bill Consolidation in the U.S. is designed to help serve the new universal delivery needs of today’s connected and tech savvy consumers through digital delivery of critical customer communications, as well as payment, archiving, and other account management tools.

Based on an extensive analysis of surveys with over 1,500 consumers; 300 businesses across 8 vertical markets; and in-depth interviews with 25 leading service bureaus, billers, financial institutions, and digital mailbox service providers, InfoTrends estimates that digital mailbox services will deliver 2 billion paperless transactional documents to U.S. consumers in 2015—representing 7% of all transaction documents, 19% of all paperless delivery, and $323 million in transaction document delivery fees alone.

Expected Distribution of the Transaction Delivery
Market (Volume

“All players in the customer communications delivery value chain will be impacted by digital mailbox services as volumes shift, the economy changes, and new competitors, partners, and suppliers emerge,” commented Matt Swain, an Associate Director at InfoTrends. “It is critical that companies understand the opportunities that digital mailbox services present and the future impact this emerging channel will have on their businesses.”

Existing and announced providers in the U.S. today include doxo, Manilla, Volly, and Zumbox–which all enable paperless delivery options of multiple types of critical customer communications, among other services.

The Emergence of Digital Mailbox Services: Moving Beyond Online Bill Consolidation in the U.S. is available for immediate purchase. For more information, contact Jennifer Skerrett at +1 781 616 2111 or e-mail

InfoTrends, a Questex company, is the leading worldwide market research and strategic consulting firm for the digital imaging and document solutions industry. We provide research, analysis, forecasts, and advice to help clients understand market trends, identify opportunities, and develop strategies to grow their businesses. Additional information about InfoTrends is available on the Web at

Copyright 2011 InfoTrends. All rights reserved. Reproduction or reuse of InfoTrends materials is strictly prohibited without prior written consent.

For media inquiries contact Donna O'Malley at +1 781 616 2116 or


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