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InfoTrends Study Shows Cost and Security are Biggest Concerns for Companies Implementing Mobile Solutions

(Weymouth, MA) December 4, 2013… As companies navigate a new business landscape, mobility plays an important role in the future of many organizations. “Bring Your Own Device” (BYOD), along with company supplied mobile devices, proliferate all businesses of all sizes. InfoTrends new multi-client study Mobile Solutions and Services identifies key drivers for mobile solutions, where in the adoption curve companies are with mobile solutions, and what types of solutions/services are being offered and adopted in business areas such as Higher Education, Healthcare, Financial/Insurance, and General Business.

A short time ago, it was thought that by allowing mobile devices, in mass, into the business organization, a massive disruption would occur. While security concerns remain high, it is no longer thought of as disruptive. InfoTrends demonstrates through this study that not only are knowledge workers influencing the usage, but IT is looking to encourage more practical business use of the devices. One key finding from this study is that more than 50% of survey respondents have BYOD and/or company supplied initiatives for mobile devices. While mobile devices continue to infiltrate the business environment, vendors need to devise ways to participate in this massive movement. As a mobile solutions provider, to gain the permission as a trusted advisor within an organization must be considered imperative. Mobile solutions that are providing valuable business process enablement are in their infancy, and companies run the risk of developing and supporting a multitude of fractured mobile projects which can lead to confusion and little to no real integration. InfoTrends recommends offering solutions that look to establish new and valuable automation and process redesign that are built with mobile in mind. 

Survey respondents noted that cost was a big inhibitor for integrating mobile solutions into their workflow. This was especially true for higher education and general business respondents. Healthcare and financial/insurance respondents, however, felt that security was a greater inhibitor. “This makes sense as healthcare respondents have shown to place a great deal of importance in securing patient information – a task that many are hesitant to trust to mobile solutions, says Anne Valaitis, Director of InfoTrends’ Image Scanning Trends and Solutions and Managed  Service Consulting Services. “InfoTrends recommends that vendors work to educate decision makers on mobile solution initiatives to help overcome some of the cost barriers and security concerns.”

As office document technology vendors and providers continue to push the boundaries of their traditional offerings, companies are looking at ways to assimilate mobile solution into the business infrastructure. Mobile solutions providers will continue to jockey for position, develop services, cultivate new partnerships, and do whatever it takes to find their place at the table.  Businesses will continue to investigate and educate themselves to the benefits of embracing mobile technology – InfoTrends expects an enormous uptick in mobile solutions in the next 12 months as security concerns are addressed and business process becomes a focus.

For more information on this study, please visit our online brochure or contact Scott Phinney at 781 616 2123 or

About InfoTrends
InfoTrends is the leading worldwide market research and strategic consulting firm for the imaging, document solutions, production print, and digital media industries. We provide insights and advice to help clients understand market trends, identify opportunities, and grow their business. Additional information about InfoTrends is available on the Web at

For media inquiries contact Donna O'Malley at +1 781 616 2116 or


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