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Customer Communications Channels & Trends


The Customer Communications Channels & Trends Opportunity

Fifteen years ago, almost all critical customer communications—bills, statements, legal notices, letters, payment due reminders, and confirmations—were delivered to consumers by mail in the United States. Around this time, bills and statements began to be available electronically—first via providers’ secure self-service portals, then through consolidation services, and most recently via e-mail attachments and mobile apps. The last five years, in particular, have brought about significant change in terms of consumer behaviors, business policies, technologies, and services.

Bill and statement providers, service bureaus, technology vendors, and other key stakeholders in the customer communications market must address these market changes—by providing new services, offering alternative models, and improving customer experience—to keep pace with a rapidly evolving market that is becoming increasingly digitally-oriented. To help these stakeholders better track market developments and understand the impact that these shifts will have on their businesses, InfoTrends offers its “Customer Communications Channels and Trends” Consulting Service. The services provide:

  • Year-round support for your marketing, product planning, product
    development, and strategic development decisions
  • Continuous information flow with daily, weekly, monthly, quarterly, and
    annual deliverables
  • 20 hours of inquiry access to experienced staff
  • Online access to published deliverables 24 hours a day
  • Regularly scheduled Webcasts that discuss industry trends and developments

Deliverables

Service deliverables are designed to provide clients with timely and informative insights on current and future market trends and developments. Deliverables range from news and analysis to in-depth primary research, market sizing, and forecasting. Click here to learn more about our deliverables.

Inquiry & Consultation

You will benefit from ongoing and direct access to our staff of experts, who are able to answer inquires, engage in market discussions, and provide consultation. A comprehensive understanding of your industry enables our team to provide customized, actionable information and advice for your individual business needs. Inquiries and consultation can be used to:

  • Provide custom cuts of our forecast data
  • Identify potential business partners
  • Discuss industry developments
  • Interpret research
  • Understand the competitive landscape
  • Assist with strategic planning
  • Support presentation and business planning

Expert Consultants & Researchers

Our consultants serve as an extension of your management, marketing, and research teams by providing knowledge and advice geared to your specific challenges and goals. Meet the team.

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