WATCH: In Conversation with Sam Errigo of Konica Minolta Business Solutions U.S.A.

A change in leadership reflects a new direction for the company



Randy Dazo


Earlier this year, Konica Minolta Business Solutions U.S.A., Inc., announced leadership changes to support the company’s internal and customer-focused digital transformation strategy.


As of April 1, 2021, Patrick Banno will now lead Konica Minolta Business Solutions, U.S.A., Inc., as CEO and President. Banno is replacing Rick Taylor, who is now serving as an independent advisory role to ensure a seamless continuation of the company’s strategies. Sam Errigo, who served as Executive Vice President of Sales and Business Development, has been promoted to Chief Operating Officer. He will lead the company’s strategy for operational excellence while enhancing digital agility to support a dynamically changing business environment and expansion into new markets.


The changes are designed to augment the company’s Digital Experience-as-a-Service (DXaaS) and Internet of Things (IoT) strategy to add continuous value to its clients and dealer partners. Patrick Banno, who previously held the position of Head of the IoT Business Center in the US, will be responsible for establishing the business and technology strategy to further the company’s IoT initiatives, strategic partnerships, and business growth to ensure shareholder value.


Konica Minolta Business Solutions U.S.A., Inc.’s Patrick Banno (left) and Sam Errigo


Sam Errigo will continue to lead the direct and indirect sales organization as well as take on more responsibilities of product marketing and planning, emerging technologies, and new commerce strategies, along with the digital transformation group.


I had the pleasure of interviewing Errigo to talk about his new role and Konica Minolta’s initiatives moving forward. “The office equipment industry had a wakeup call with COVID and essentially changed the landscape for our market as offices began to close,” he said. “Luckily for Konica Minolta and investments we had made leading up to the pandemic, we were well positioned to pivot from our traditional print business to areas (such as digital transformation) that customers needed during COVID as a new hybrid workstyle instantly came into play.”


Our conversation dug deeper into Konica Minolta’s digital transformation strategy and other initiatives expected to roll out post-pandemic, including the company’s continued growth in the production print and labels and packaging business that did well throughout COVID-19.


Check out the full interview today!


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