Make Way for Content Services Solutions

Improving employee experiences in an evolving workforce



Keith Haas


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It goes without saying that work culture isn’t going back to what it was pre-COVID, and changes must be made to properly equip employees wherever they are working. Most businesses across the board are saying that there will be more higher-level remote workers joining their staff as roughly two-thirds of them are set up for remote working situations—reinforcing that this is part of the standard workforce moving forward. For companies that are already making their way ahead of the curve, they are moving away from enterprise content management platforms and are incorporating content services platforms to connect their teams.



In case this is the first you’re hearing of content services platforms, Hyland (a content services provider) frames them as platforms, applications, and components to aggregate digital content across multiple sources on a secure, simplistic system to more easily manage information and data between sources. This basically signals a transition away from simply storing content on platforms within an organization to actively interacting with it.


With that in mind, what can companies and business professionals do to excel once they make the decision to incorporate content services to handle information management? Trends we are seeing that are influencing changes in how collogues interact with each other include the rise of cloud services and process automation.


What is particularly driving the adoption of content services is the uptick of individual or packaged solutions to solve pain points, the incorporation of AI-powered utilities, the increased implementation of microprocesses to streamline activities with clients, emerging data protection and privacy laws, and (notably) the resurgence of knowledge management.



Business structures should be reconfigured to address what employees need from you and from each other. In other words, engagement is key in this transition into the modern work situation. With a mix of in-office, hybrid, and fully-remote work, it’s important to take a step back and see how a company’s culture, goals, and use of technology plays into how employees collaborate and share information with one another. All these factors play into an employee’s experience and their level of satisfaction in their company. In fact, a study provided by Forrester and Hyland states that 94% of employees value when businesses provide them with the information needed to perform tasks and is easily available. So how can businesses improve the collaboration process? It shouldn’t be a surprise to you at this point that content service management is a key component in making this happen, with solutions being designed around content readily available to individuals within a company that need it.


Keypoint Intelligence Opinion

What is now just simply a trend is moving towards a standard across workforces globally. Of the things businesses should keep in mind is that they should continually embrace change as it comes along, they must be reactive to change, and they should encourage collaboration.


At the core, clients should be at the center of business strategies. To make this happen, though, businesses have to invest in the proper solutions to simplify the workflow. Having content services tools available to easily access data and information is essential to properly execute tasks cohesively as a group within a digital workspace in an efficient manner. A deliberate effort must be made to connect with and satisfy employees remotely and on-premises—and only access to the right platforms, applications, and components will make that happen.


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